Portrait Photography Tips, as well as tips on business, motherhood and balance!

• Great Customer Service - Katrina Christ Photographer

  Thursday, 13 June 2013

   

   

  How important is customer service these days?

  I have had 2 experiences lately

  
  

  The first was terrible customer service, and the 2nd was AMAZING

  
  

  
  

  
  

  I recently decided to walk 1 hour to my ophthalmologist app, I not allowed to drive home, so thought I would get my walk in ! They had rung me the day before to see if I could come in an hour earlier, no problem , I moved a few things around, this is my one day off and I like to pack a lot in.

  
  

  So after waiting 30 min I politely ask how much longer will the doctor be.

  
  

  How long is a piece of string was the answer!!!!! What the.

  
  

  No really, about how long?

  
  

  The answer - oh about 2 hours. I couldn't believe it.

  
  

  
  

  They had absolutely no concern for anyone, the fact that when I arrived and they knew they were running that late and didn't even bother to tell me.

  
  

  
  

  They also had a roomful of beautiful elderly people waiting. I find it so disrespectful that they assume the elderly have nothing better to do.

  
  

  
  

  I told them I was leaving as I could not possibly wait that long, the administrator asked if I would like to reschedule but they couldn't fit me in for another 8weeks.

  
  

  No thankyou

  
  

  
  

  To be fair they did call me the next day to apologise and see again if I would like to reschedule.

  
  

  Why would I risk that again.

  
  

  
  

  Positive story

  
  

  
  

  My husband and 3 daughters had given me a beautiful three and half hour gift certificate to Stephanies. I have been wanting to have a half day spa experience forever and so this Christmas gift was extremely special because they had chosen this without any suggestion from me.

  
  

  It has taken 6 months for me to find the time to do it. Again on my day off, I dropped the kids to school and off I went to Bulimba.

  
  

  From the moment I walked through the door I was made to feel special. The atmosphere is simply stunning, low lighting, candles and flowers everywhere.

  
  

  I had a full body scub, then a facial, and lastly a pedicure.

  
  

  I could watch a movie during the pedicure and so I popped on the b/w old version of Sabrina. Whilst chatting with the lovely Janelle, a little bottle of champagne and 2 pink heart shaped chocolates was presented to me on a silver tray.

  
  

  take your time, I was told, when Janelle finished.

  
  

  I would normally rush off to do some jobs, however I was so relaxed I decided to stay and watch the end of the movie.

  
  

  I cannot recommend them highly enough, it was clear from the start that they wanted me to have an amazing experience and were genuinely excited for me.

  
  

  
  

  The big difference for me was CARE.

  
  

  I felt no care at all at the ophthalmologist and genuine care at the salon.

  
  

  
  

  I hope you all feel the LOVE  and CARE  whenever you visit us.

  
  

  We have always prided ourselves on our exceptional customer service and quality.

  
  

  Katrina Christ Photographer

   

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  Posted by: Katrina Christ Photographer, family photographer

  Category:

  Tags Brisbane black and white photographer pet photos lifestyle photos Sydney family portrait photographer Holiday Photos mother and baby photography melbourne brisbane black and white family portraits Mother and Daughter Portraits Sydney couple photographer portrait photographer gift certificate home beautiful magazine Brisbane baby photographer Mater Mothers generational photo shoots Master Photographer Melbourne family photos family portraits Brisbane portrait photographer Brisbane pet photographer Twin photographer brisbane family photographer Melbourne black and white photography Bump photos Brisbane Pregnancy photographer

• Family & Childrens Photographer - Brisbane, Melbourne & Sydney

  Friday, 9 November 2012

   

  This is one of our beautiful families we have been photographing for many years. The children are so much fun.Thank you so much for being part of our video.

   

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  Posted by: Katrina Christ Photographer, family photographer

  Category:

  Tags family photos Hawthorn Brisbane black and white photographer family photos Melbourne Family photography Natural Light Photographer family portrait photographer Brisbane newborn photography Brisbane generation photography Family Photographer family pet photography gift certificate mum and baby photos Youtube Educational Video Master Photographer family portraits Brisbane portrait photographer Famous baby photographer Melbourne black and white photography Bump photos

• How to find the Best Photographer for Your Family!!

  Monday, 10 September 2012

  Katrina's Top 3 Tips in finding the best Family Photographer for YOUR family

  1) Google Professional Portrait Photographer and choose 3 from the 1st page

  2) Have a thorough look throughout their galleries and choose a style of Photography you love. See if they have won any awards, and choose an accredited photographer or one that is part of the AIPP.

  3)Call the Photographer and ask for more information. You will always get a feel for someone at the end of the phone, much better than email. It is so important that you connect with them and you feel you can trust them and they understand what YOU want.

  Ask what clothing they would recommend , the location , price list AND their GUARANTEE!!!!!! 

   

  If you need any more help , please email me katrina@katrinachrist.com.au

  or please browse though my website.

  http://www.katrinachrist.com.au/

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  Posted by: Katrina Christ Photographer, family photographer

  Category:

  Tags family photos Hawthorn Brisbane black and white photographer cat photographers Brisbane family portrait photographer black and white photography family and pet photographer canvas prints family photos Melbourne Family photography baby brisbane mother and baby photography melbourne family portrait photographer black and white photos Melbourne award winning photographs Appa awards newborn images 2011 Canon AIPP Australian Professional Photography Awards Melbourne studio family pet photography Baby Photography Brisbane baby photographer award winning photographers childrens photography Brisbane portrait photographer baby photographer Melbourne black and white photography AIPP Brisbane Pregnancy photographer

• Your Free social media mages - "my photos"

  Thursday, 10 March 2011

   I would love to tell you all about “my photo’s”

  Every time you have a shoot with us you will recieve FREE " my photos"

  These are photos for you to share with your family and friends.

  So every image you order will be included.

  You will be able to download them , share them on facebook and twitter, put them on your  smartphone, and email them.

  Katrina xxx

  below is hopefully answers to every question you might have

  Q. Are they free?

  A. Yes they are. We recognise that everyone wants their photos on their phones and facebook etc.These are a gift from us to say thank you and they will have our name subtly along the bottom.

   

  Q. Is this all my photos?

  A. This will be all the images you have ordered.

   

  Q. How long are they online for?

  A. 30 days.

   

  Q. Can I print from this?

  A. These are social media images only, so suitable for facebook, iPhone, screensaver, showing family, you can create a slideshow on your own computer. If you have family interstate or overseas they can also view and even order if they would like to.

   

  Q. Do we get them on a disc?

  A. No actually you don’t because the DVD will not last – research is now showing that a dvd will only last 3 years!

   

  Q. Why can’t I download my collection as a whole?

  A. The online gallery is designed so that each image is uploaded as individual images, and so the images for facebook and downloading must be done one at a time.

   

  Q. What if my shoot was done last year or 5 years ago?

  A. This is still available to you. As you are aware we have stored all of the images you purchased. Our normal retrieval fee is $310, however I have worked out a price I hope everyone will appreciate and be happy with. This fee is per shoot.

   

  The files will have to be retrieved from our off site storage company, then resized, then saved. A user name and password will have to be created on my website, files will then be renamed, and uploaded to the site and then an email sent to you. The fee will be $55 and this as you can see is just to cover our time.

   

  I am so excited by this and I really hope you are too. Katrina xxx

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  Posted by: Katrina Christ Photographer, family photographer

  Category:

  Tags Melbourne portrait photographer Hawthorn photography Brisbane black and white photographer cat photographers Brisbane family portrait photographer sydney newborn photography Colour Fun Portraits Sydney family photographer black and white photography family and pet photographer canvas prints sydney portrait photographer Sydney family portrait photographer sydney childrens photography mother and baby photography melbourne north shore family photographer family portrait photographer portraits at home home decore images newborn images Brisbane newborn photography Brisbane generation photography fathers day framed photographs pregnancy photography father and son photographs newborn photography family pet photography gift certificate generational photography mum and baby photos home beautiful magazine Brisbane baby photographer kids photographs Melbourne newborn photographer location portraits fathers day portraits sydney baby photographer kids portraits family portraits sydney black and white photography childrens photography Brisbane portrait photographer Brisbane pet photographer Hawthorn photgrapher sydney pregnancy photography sydney pet photographer baby photographer Melbourne black and white photography Lifestyle Portraits sydney generational photography maternity images Brisbane Pregnancy photographer

• Facebook , to be or not to be

  Saturday, 13 November 2010

  Type your content here...

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  Comments (9)

  Posted by: Katrina Christ Photographer, family photographer

  Category:

  Tags Melbourne portrait photographer pet photographer Brisbane black and white photographer Sydney family photographer canvas prints photography gift certificate sydney portrait photographer north shore family photographer family portrait photographer home decore images newborn images Brisbane newborn photography Brisbane generation photography Sydney couple photographer pregnancy photography portrait photographer father and son photographs newborn photography home beautiful magazine Brisbane baby photographer Melbourne pregnancy photography Melbourne newborn photographer fathers day portraits sydney baby photographer childrens photography Brisbane pet photographer Hawthorn photgrapher sydney pregnancy photography baby photographer Melbourne black and white photography sydney generational photography Brisbane Pregnancy photographer